Resolution:
· Research on the above error and found that if we rename normal.dot and reopen the word it will recreate it.
· Close all the word document and rename NORMAL.DOT
· You will find that under :
· C:\Documents and Settings\<your SoeID>\Application Data\Microsoft\Templates
· Open a blank word document and close it.
· Check the location again, you will find that normal.dot will be created.
· Ask the user to open the word document from the Sharepoint site and it should work fine
Found that it is Documented In Microsoft KB articles
http://support.microsoft.com/kb/165860
There are 2 methods mentioned in the Kb
Method 1: Delete the Tmpdde Macro
Method 2: Rename Normal.dot
· Research on the above error and found that if we rename normal.dot and reopen the word it will recreate it.
· Close all the word document and rename NORMAL.DOT
· You will find that under :
· C:\Documents and Settings\<your SoeID>\Application Data\Microsoft\Templates
· Open a blank word document and close it.
· Check the location again, you will find that normal.dot will be created.
· Ask the user to open the word document from the Sharepoint site and it should work fine
Found that it is Documented In Microsoft KB articles
http://support.microsoft.com/kb/165860
There are 2 methods mentioned in the Kb
Method 1: Delete the Tmpdde Macro
Method 2: Rename Normal.dot
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